1. Introduction

qoparix ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our Powerlen consultation services and visit our website. We operate in accordance with the General Data Protection Regulation (GDPR) and Hungarian data protection laws.

2. Data Controller Information

The data controller for your personal information is qoparix Consultation Services. For questions about this privacy policy or your personal data, you may contact us through the contact form on our website.

Supervisory Authority: Hungarian National Authority for Data Protection and Freedom of Information (NAIH)
Website: naih.hu
Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/C

3. Information We Collect

3.1 Information You Provide Directly

• Contact information (name, email address, phone number)
• Consultation booking details and preferences
• Health and wellness questionnaire responses
• Communication preferences and feedback
• Any additional information you choose to provide during consultations

3.2 Automatically Collected Information

• Website usage data and analytics
• Device and browser information
• IP address and general location information
• Cookies and similar tracking technologies

4. Legal Basis for Processing

We process your personal data based on the following legal bases under GDPR Article 6:

• Consent (Article 6(1)(a)): For marketing communications and non-essential cookies
• Contract Performance (Article 6(1)(b)): To provide consultation services you've requested
• Legitimate Interests (Article 6(1)(f)): For website analytics and service improvement
• Legal Obligation (Article 6(1)(c)): To comply with applicable laws and regulations

5. How We Use Your Information

• Provide and deliver consultation services
• Communicate with you about appointments and services
• Develop personalized enhancement recommendations
• Improve our services and website functionality
• Send service-related communications and updates
• Comply with legal obligations and protect our rights
• With your consent, send marketing communications

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party providers who assist in delivering our services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

7. International Data Transfers

Your personal data is processed within the European Union. If we need to transfer data outside the EU, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Typically, consultation records are retained for 3 years after your last consultation for quality assurance and legal compliance. You may request earlier deletion subject to our legal obligations.

9. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us through our website contact form. We will respond within 30 days of your request.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. You can manage your cookie preferences through our cookie policy and browser settings. Essential cookies necessary for website functionality are used based on legitimate interests.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through the contact form on our website. We are committed to resolving any privacy concerns promptly and transparently.